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Dynamics 365 Customer Insights helps organizations unify customer data from multiple sources to create a complete and accurate view of each customer. By combining behavioral, transactional, and demographic data, businesses can better understand customer needs, preferences, and engagement patterns.

With built-in AI and advanced analytics, Dynamics 365 Customer Insights enables teams to segment audiences, predict customer behavior, and deliver personalized experiences at scale. Seamless integration with Dynamics 365, Microsoft Fabric, Power Platform, and other business applications helps organizations turn customer data into actionable insights that drive growth and customer loyalty.

Dynamics 365 Customer Insights

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KEY FEATURES
  • Unified Customer Profiles
    Create a single customer view by bringing together data from multiple systems and sources.

    • Customer data unification
    • Identity resolution
    • Data enrichment
  • Audience Segmentation
    Build dynamic customer segments for personalized marketing and engagement.

    • Real-time segments
    • Behavioral targeting
    • Custom attributes
  • AI-Powered Insights
    Use AI to uncover trends, predict outcomes, and better understand customer behavior.

    • Predictive analytics
    • Customer scoring
    • AI recommendations
  • Customer Journey Orchestration
    Design and automate personalized customer experiences across channels.

    • Journey automation
    • Trigger-based actions
    • Omnichannel engagement
PRICING PLANS
  • Customer Insights
    Unified customer data and AI-driven insights to create personalized experiences across every touchpoin
  • Customer Insights Attach
    Customer intelligence capabilities integrated into existing CRM systems to enhance engagement and personalization efforts
Explore pricing plans
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