#allyouneedisproductsupport

• Your business offers great products. But you need to handle communication with users who have mess of requests with simple mistakes: unread guidelines, lack of walkthroughs, common software errors or even internet connectivity issues. All of these does not bring a new information for your products but require time of your specialists, that can be spent more efficiently in developing new features. Support service is a high available service to handle your customers, ensure they onboard and satisfied with your product.

Support Service

BUSINESS NEEDS

Cost Reduction

Need to reduce costs associated with hiring and training a specialized support team

Improved Customer Experience

Need to provide 24/7 support, faster response times, and more personalized service, which can improve customer satisfaction and loyalty

Access to Specialized Expertise

Need an access to a wider pool of specialized expertise in different areas of product support, such as troubleshooting, installation, and maintenance

Scalability

Need a quickly scale up or down to meet the demands of businesses as they grow or shrink

Focus on Core Business

Need to focus on their core competencies and strategic objectives, while leaving product support functions to the experts

Risk Mitigation

Need to mitigate risks associated with product performance and reliability by having the expertise and resources to identify and address potential issues and vulnerabilities, ensuring that businesses are protected from product-related risks

PROJECT STAGES

1

Discovery

Gathering information about workflows, KPIs, and customer satisfaction standards

2

Design and implementation

Based on the information gathered in the discovery phase, #a3cloud designs a product support service solution that meets the specific needs of the client

3

Maintenance

#a3cloud provides 24/7/365 service, to ensure that your customers are getting the most of your product. Now you have autonomy from over 90% of typical questions on "how-to-do-the-action", billing options, bugs or "it doesn't work" calls

4

Evaluation

Our agents will walk through the troubleshooting in accordance with provided guidelines and knowledge bases. After an issue is resolved, you will receive feedback with an insight how customers are using your software and what can be done to improve

KEY RESULTS

1

Reduced Costs

#a3cloud support service can help businesses reduce costs associated with hiring and training a specialized support team

2

Improved Customer Experience

#a3cloud can offer 24/7 support, faster response times, and personalized service, which can improve customer satisfaction and loyalty

3

Access to Specialized Expertise

#a3cloud provides businesses with access to a wider pool of specialized expertise in different areas of product support, such as troubleshooting, installation, and maintenance. This can help businesses to address complex issues and improve their overall product performance

4

5

Focus on Core Business

#a3clud allows businesses to focus on their core competencies and strategic objectives, while leaving product support functions to the experts

6

Scalability

#a3cloud provides businesses flexibility and scalability to adapt to changing business needs. We can quickly scale up or down to meet the demands of businesses as they grow or shrink

Risk Mitigation

#a3cloud help to mitigate risks associated with product performance and reliability

NEXT STEPS

1

Kick-off meeting

Discover project, business goals and expectations.

2

Project estimate and plan

Present project plan and budget (to be discussed).

3

OPTIONAL *Pilot project

Pilot design project that will allow to evaluate business result.

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